• Why does my product seem to be a different consistency every time I order?  We hand make every product after it is ordered, and since we don’t rely on sophisticated robots to make our products there can be some slight variations.  Also, product thickness is sometimes determined by the fragrance you choose.  One fragrance may make the product thinner while another makes it thicker.
  • Do you sell “Scent” testers?  No, but we do offer small bottle sizes, and recommend purchasing a 1 or 2-ounce tester to see if you like a scent before purchasing larger quantities.
  • What if I don’t like the scent I purchased?  Due to the nature of our business, we do not accept product returns.  That is why we offer 1 and 2-ounce bottles sizes in most of our products.  We recommend purchasing a small bottle of a scent prior to placing a larger.
  • What does handmade mean?  Handmade means we make your product after you order no different than you baking a dozen cookies.
  • Why does it take so long to get my product?  We make all of our products by hand after you place your order.  This is why we can guarantee the freshness of your product. So your product is made fresh, with quality ingredients, rather than shipping from some warehouse overseas after sitting on a shelf for two years.
  • It seems like I have to use more of your conditioner than others? One of the benefits of using a natural, handmade product is the lack of all the harmful chemicals conventional grocery store brands add in order to keep cost down, and give the false appearance of luxurious hair. When you use our handmade products your hair is not being weighed down with heavy chemicals rather you are washing in health and nutrition. You are using more conditioner for two reasons:  our handmade shampoo is actually washing your hair rather than weighing it down with silicones, and our handmade conditioner is thinner than conventional brands. We can assure you using our handmade shampoo and conditioner on a regularly basis will improve the health, shine and look of your hair.